There is an arrangement with a private contractor to carry out necessary treatments in domestic properties for rats and a variety of other pests at a discounted rate.
The company is Discreet Environmental Services Ltd. To arrange a treatment contact Customer Services.
discounted prices are as follows and are all inclusive of VAT:
rats £38 (includes up to three visits)
mice £62 (includes up three visits)
cockroaches and fleas £57
bed bugs £70
It is payable directly to the contractor at the time of treatment (cheques should be made out to "Discreet Environmental Services Ltd".
Pests not treated
Any animal, bird, reptile, amphibian or other creature that is protected by legislation. Our contractors will give estimates for infestations of squirrels or other non-protected pests.
Spelthorne Council makes a refund of £20 available for any resident who is in receipt of any of the following benefits:- income support (or job seekers allowance), Council tax benefit, Housing benefit or Working Families Tax Credit, BUT only for the treatment of rats, bed bugs, mice or cockroaches.
If you are over 60 or registered disabled and also in receipt of one of the above benefits, we will also give the £20 discount for the treatment of a wasp nest or fleas.
Procedure for claiming the refund
You should pay the full amount (inc VAT) at the time of treatment and then complete our refund claim form. The claim form is available from the pest control operative, from this office, or by downloading it by clicking on the PDF on the right of this page. We will then make the £20 refund after checking your eligibility.
Claim form for help towards cost of treatment of pests
Maggots and flies
Psocids (or Booklice)
Pest control - request an appointment
Email: Customer services
Telephone: 01784 451499
Full details for Customer Services
TFL Consultation re Private Hire regulations.
In September 2015 and January 2016, we invited comments on our proposals for changes to private hire regulations and on our consultants’ assessment of the impacts of these proposals. Thank you for responding to this consultation. We have now published the findings and these are available at tfl.gov.uk/tph/private-hire-proposals and tfl.gov.uk/tph/private-hire-proposals-iia.
We made recommendations to the TfL Board for changes to the regulations, informed by the results of these consultation. The Board considered the recommendations on 17 March and approved changes to the regulations. Details are available at press release.
The full list of proposals approved by the Board is as follows. :
• Operators must have the facility to provide a booking confirmation to passengers containing the photo ID and details of the vehicle being used to discharge the booking where passengers are able to receive that information
• Operators will be required to provide specified information to TfL at specified intervals including details of all drivers and vehicles registered with them
• Operators must record the main destination for each booking before the journey commences
• Operators to retain all records for a period of 12 months
• TfL to control the names under which operators offer private hire services to the public
• Private hire drivers to be required to demonstrate a certain standard of English
• Individual licence applicants to provide National Insurance numbers to TfL
• A driver's private hire vehicle licence to be considered for revocation if their private hire driver's licence is revoked
• TfL will liaise with the Home Office on introducing DBS checks on private hire operator staff that have face to face contact with the public
• TfL to stop accepting payment for licence fees by postal order and cheque
• Drivers to carry or display a copy of insurance details at all times
• Introduce new operator licence fee structure to better reflect operator licensing costs based on operator size. The specific revisions to the licence fee structure will be consulted on separately
• Amendment of regulations to give TfL the power to control advertising displayed inside, from, or on the outside of a private hire vehicle
• Operators will be required to notify TfL before changing their operating model
• Operators must ensure that customers can speak to a real person in the event of a problem with their journey
• Private hire operators must provide an estimated fare prior to the commencement of the journey
• Hire and reward insurance will be required at the point of vehicle licensing, and for it to remain in place for the duration of the licence
• Working with the Department for Transport to develop guidance on ridesharing
A decision has been deferred on proposal six, which stated that TfL will no longer issue licence variations to private hire operator licenses to add a late-night or temporary event operating centres. More work will be undertaken on this point.
We will now work closely with the private hire industry to ensure that revised regulations are implemented in a timely and appropriate manner.
Transport for London
Fire Safety :-
Surrey Fire and Rescue Service can provide a FREE smoke alarm when you request a FREE Home Fire Risk Check. A local firefighter will visit you at a convenient time to look at the potential fire risks in your home. They will also advise on how to install and maintain your smoke alarm. You may telephone 0800 085 0767 or complete the online request form from the website www.surrey-fire.gov.uk/besmartbesafe
Community Centres :-
The local Community Centre is Lord Knyvetts in Stanwell, located at Lord Knyvett HAll, 112 High Street, Stanwell. Telephone 01784 258654. It is open Monday, Tuesday and Thursday from 10:00am - 2:00pm. Home cooked meals are available at linchtime, jacket potatoes, salads and sandwiches are also available. Tea and coffee is available from 10:00am. The centre activities include and art group ; chair based exercise class ; a monthly quiz ; bingo ; entertainment on special occasions.
There is also a Community Centre in Staines located in Thames Street. Telephone 01784 463073. It is open Monday - Friday 9:00am - 4:00pm. A catering company runs the on-site kitchen and offers a wide range of hot and cold meals. There are discounts for members on hot meals and snacks. There are a wide range of activities, and extra trips, outings and functions are organised and publisied in the monthly newsletter.
Library Direct :- For people who have difficulty getting to the library.
If you have difficulty getting to the library owing to ill-health, disability, mobility problems or caring responsibilities but still want to enjoy books and audio books you may be eligible to register for the Library Direct service.
If you don't have a friend or relative who is able to visit the library for you then they can arrange for library books and audio books to be delivered to your home on a regular basis by one of the friendly volunteers.
e mail :
Fordbridge Medical Centre
Tel :- 01784-242251
Shepperton Medical Practice
Tel :- 01932-245829
Staines Health Group
Tel :- 01784-461712
St David's Family Practice
Tel :- 01784-883933
Studholme Medical Centre
Tel :- 01784-420700
Sunbury Health Centre
Tel :- 01932-713399
Ashford Hospital Walk-in Centre
8.00am-10.00pm 365 days a year.
Tel :- 01784-884828
Tel :- 08457-909090
Ashford : Church Road Ashford. Monday closed, Tuesday 9-7 ; Wed-Sat 9-5. Telephone 0300 200 1001.
Staines : Friends Walk Staines. Mon Wed Fri 10-5 : Tue Thur 9-7 : Sat 9.30 - 4 Tel 0300 200 1001.
Stanwell : 65, Clare Road, Stanwell. Tel 08456-009009
Computing for beginners.
Held in Stanwell in the Village Hall on Mondays from 10:30 - 12:30 suitable for males and females 19+. For more information contact Ms Lesley Stark e mail
or telephone 01932 794579.
Spelthorne Personal Alarm Network.
Spelthorne personal alarm and Telecare services are there to provide safety and security, and helps enable people to live independently in their own homes. Teh benefits are peace of mind for the user, their family and friends, reduced sense of isolation and greater sense of security. For information contact SPAN on 01784 444277 or e-mail them on
Surrey Trading standards runs an internet site to give you access to information on firms so that you can buy goods and services with confidence, knowing they have signed up to the high standards laid down by the scheme and are monitored on an ongoing basis. If however you do not have the internet you can telephone 01372-371666. www.buywithconfidence.gov.uk
Cut the junk !
You can take some steps to cut the number of unsolicited offers you receive by post,phone and e mail.
Mailings :- Register for free with the Maiing Preference service at www.mpsonline.org.uk or telephone 0845 703 4599
Telephone calls :- Register for free at www.tpsonline.org.uk or telephone 0845 070 0707
Text/SMS messages :- Register for free www.tpsonline.org.uk or telephone 0845 070 0707
Email :- For advice on dealing with unsolicited emails contact www.getsafeonline.org
Here we list some places / things you might like to see/visit in the area. Should you wish to add to the list please contact us.
1/ The Moor which offers the walker and bird watcher some interest.
Note the Official signs near the M25 side which tell of Poyle munitions !
The railway also used to travel along this route.
2/ Marked walks exist on the Moor. Part of Stanwell Moor become Staines Moor which has a SSSI classification ( Site of Special Scientific Interest )
Egham Historical Society.
For those interested in Historical matters and history in general the Egham Historical Society is worth investigating. They have monthly meetings, dealing with different topics, and there is also a museum in Egham which is open three days a week. There is a link on the links page to the society.
Egham Gardens and Allotments society.
This is a society that may be of interest to gardeners and those interested in gardening. They have monthly talks and take part in shows and outings. The link for further information is on the links page.
Who does what ??
Spelthorne Council ( 01784-451499 ) is responsible for the following -
Litter,rubbish and recycling.
Noise and nuisance.
Safety and antisocial behaviour.
Parks and open spaces.
Surrey County Council ( 03456-009009 ) is responsible for the following -
Footpaths,pavements and roads.
Gullies and road drains.
Opening times of local shops :-
T5 Store Monday - Friday 6.00am - 9.00pm
Saturday 8.00am - 9.30pm.
Sunday 8.30am - 8.00pm.
Post Office Monday - Friday 9.00am - 5.30pm
Saturday 9.00am - 1.00pm
Heathrow Launderette Monday - Thursday 8.30am - 6.00pm
Friday 8.30am - 12.00pm : 3.00pm - 7.30pm
Saturday 8.30am - 6.00pm.
To book the Village Hall please contact 0795 141 7226 or 01753 682707.
Recognising a STROKE.
There are four ways that someone may recognise someone having suffered a stroke. They are :-
S Ask the individual to smile.
T Ask the person to TALK and SPEAK A SIMPLE SENTENCE (ie It is sunny out today ).
R Ask them to RAISE BOTH ARMS.
O Ask person to stick out their tounge. ( If the tounge is "crooked", if it goes to one side or other that is an indication of a stroke.
If the individual has trouble with ANY ONE of these tasks, telephone 999 and describe the symptoms to the dispatcher.
Spelthorne Walking for Health.
There are at least two walks a week of different lengths to suit all standards of walker.
The main aim is to benefit health, although they are of course fun to undertake.
The walks are designed for adults only and are therefore not suitable for children.
If there is a café or pub nearby, leaders and walkers often stop for a drink and chat after the walk.
For further information and list of walks go to www.spelthorne.gov.uk/walkingforhealth
or telephone 01784-446433